Conflict Management, Resolution and Team Dynamics

Certificate Program

OPC 460

Breyer State University

Instructor: Micheal Townsend, Ph.D.

SYLLABUS

TEXTBOOK: There are two textbooks required:

Book 1: Organizational Behavior and Change: Managing Diversity, Cross-Cultural Dynamics, and Ethics. South-Western Publishing, 2001, ISBN # 0-324-02709-5

Book 2: Conflict Resolution: Its Language and Processes. Scarecrow Press, Inc. ISBN # 0-8108-3214-3

You can also order this book online at:

	» Click Here to Enter
» Additional Student Resources at StudyTactics

This course focuses on the major theories and practices of motivation involved with it. The materials for this course are focused in the two textbooks listed above.

Course Content:

1). Discuss trends in OB.
2). More on individual processes.
3). An in depth discussion of groups and team behaviors.
4). Discussion of the organizational processes.
5). Problem-solving conflict resolution.
6). The language of conflict.
7). The conflict process.
8). Following up on conflict and conflict resolution effectiveness.

Course Objectives: At the completion of this course, you will:

1). Discuss trends in OB.
2). Examine individual processes.
3). Discuss team behavior as well as team processes and issues that arise.
4). Discuss organizational processes, culture, and management of change.
5). Discuss problem-solving conflict resolution.
6). Discuss the language of conflict.
7). Discuss the process of conflict resolution.

COURSE PROGRESSION: The course begins on the date of student enrollment. You have 90 days to complete this course. Extensions are rarely granted, and then, only for extreme emergencies or active military duty. If you do not complete the course within the 90 day time frame receive an "incomplete/withdrawal" and would have to re-register and pay tuition again if they desire to complete it.

This is a self-paced course. You may proceed at the pace that is right for you. It is acceptable to accelerate in this course and complete it in less than 90 days.

As you progress through the course, always feel free to contact your instructor to discuss issues, questions, etc related to the course. Your instructor is there to be a mentor to you as you proceed with learning.

INSTRUCTOR CONTACT: You may contact me via email at any time. You may also request to have a meeting in a chat room with me. Please make such requests directly to me, I will then set the date and time for the chat room meeting. I will answer your emails within 48 hours of receipt.

EXAMS: There is only one examination for this certificate program. The examination may be taken upon successful completion of all of the assignments for Courses I, II, and III in this certificate program. Assignments are graded on a Pass/Fail basis. The final examination is open book, and you have three days to complete it. I will give you full instructions on accessing and taking the exam as you progress in the certificate program. The final examination covers the materials from all three courses in the certificate program. The final examination consists of objective type questions. The grade scale for the final examination is provided above.

INFORMATION: If you have any questions regarding this program, you may address them to adm@breyerstate.com. An administrative faculty member will respond to all questions.

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