Advanced Funeral Services Practice

Certificate Program in Funeral Service Education

FS 370

Breyer State University

Professor: Scott Lineberry, Ph.D., MBA , MS

Syllabus

COURSE OVERVIEW: Welcome to Advanced Funeral Services Practice. In this course, you will explore the relational side of funeral service - a necessary side that helps keep funeral providers in business. In this course, you can learn ways to interface with the public and the client family in ways that keep and generate calls for the funeral home.

The theoretical core of this course is based on the question mankind has been asking for thousands of years: What do we do with the dead human body? From this question the course can help you build a way of interfacing with the public and client families that improves quality for those you serve and therefore ensures a viable business.

This course might be a bit work intensive, but by the end of the course, you should be mentally operating in a higher paradigm about service than when you first began the course.

TIME FRAME: This is a eight-semester hour course. This course is allotted 10 weeks of time. Your first day of the 10-week period begins the day you register for the course. You may complete the course anytime before the 10-week period has ended.

TEXTBOOK: There is one book required for this course.

Book 1: Interpersonal Skills Training: A Handbook for Funeral Services. Alan D. Wolfelt, Ph.D. Accelerated Development Inc. 1990: ISBN # 1-55959-024-4.

You can purchase your textbook through:

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GRADING: You develop your grade for this course by participating in the following:

Research Paper: The topic of the research paper is The Psychological Importance of the Dead Human Body. The paper must be at least ten (10) double spaced pages in length (not including the references pages), with at least five (5) cited references. Grading is based on content, context, and writing accuracy. The paper is due before you take the mid-term exam. This is turned in as an attachment in Microsoft Word. The paper counts as 30% of your grade.

Mid-Term Exam: The mid-term exam covers material in the text. You have twenty-four (24) hours to complete the exam from the date and time it is sent to you. For every thirty (30) minutes that the exam is late from the due date and time, there is a five (5) point deduction from the exam score. The mid-term exam counts as 20% of your grade.

Final Exam: The final exam covers material in the text. You have twenty-four (24) hours to complete the exam from the date and time it is sent to you. For every thirty (30) minutes that the exam is late from the due date and time, there is a five (5) point deduction from the exam score. The final exam counts as 20% of your grade.

Grading Scale:

90-100%    = A
80-89%      = B
70-79%      = C
Below 70% = Fail

YOUR INSTRUCTOR: My name is Scott Lineberry. I am a licensed funeral director in North Carolina with 19 years experience in family owned, corporate, and funeral service education experience.

In 2003, I left the funeral industry to spend full time developing a counseling and consulting practice called The Center for Life and Performance. In 2005, I completed my 4 ½ year journey to a PhD in Sport Psychology Counseling. I also hold a BA in music from Duke University, MBA from Wake Forest University, an MS in Counseling from UNC-Greensboro, and a Masters Certificate in Sport Psychology from San Diego University for Integrative Studies (SDUIS). While I did my doctoral course work from SDUIS, I completed the PhD dissertation from Breyer State University.

Currently I work with athletes (developmental and professional) and their families in performance and life concerns as well as other individuals and families, mainly in tragedy, trauma, and disruptive situation.

I am 21 years married with three sons, 19, 17, and 15 years old. I enjoy music, basketball, water sports, ballroom dancing, and spending time with my family.

COURSE OBJECTIVES: Upon completion of this course, you will be able to:

1). Understand the theoretical premise for customer and public relations in funeral service.
2). Expand repertoires of client and public relationships communication.
3). Gain a higher skill level in client and public communication.
4). Gain skill in dealing with dealing clients and situations.
5). Learn how to analyze client and public interface in terms of overall business.

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