EFFECTIVE MANAGEMENT OF DIFFICULT EMPLOYEES

Masters degree in Human Resource Management

HR 770

Breyer State University

Instructor:

Albert Infande Ed.D

SYLLABUS

COURSE OVERVIEW: Welcome to HR 770, Effective Management of Difficult Employees. I am pleased to instruct you in this course, which will be a core course for the Masters Degree in Human Resources Management.

Negativity is spreading unchecked like a virus through many companies. This course will tell you exactly what can be done to eliminate this virus. Negativity is expensive. It costs companies millions of dollars each year. Finding “cures” for the negativity virus will directly affect the success of today’s organizations. This exciting course will explore practical examples of how to turn around difficult employees and negative organizations.

I know you will enjoy this course. Please learn as much as you can as you progress through it, as it does lay down a solid foundation for the rest of the curriculum. It is my pleasure to be your instructor for this course.

TIME FRAME: This is a five-semester hour course. This course is allotted ten weeks of time. You must complete all of the requirements for the course successfully by the end of the ten-week period. The first day of week one will begin the day that you register for the course, or the day in which you notify me that your textbooks have arrived and you are ready to begin your studies. Please be aware of the time frame. It is rare that extensions of time are permitted, unless you have good justification. Upon successful completion of this course, you will be awarded five semester hours of credit.

TEXTBOOKS: There are two (2) required textbooks for this course.

Book 1: Managing Workplace Negativity, Topchik, G. AMACOM Publishing. (2001)
ISBN # 0-8144-0582-7.

Book 2: Managing Employee Performance Problems, Tompkins, N. Crisp Publications. (1997)
ISBN # 1-56052-428-6.

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EXAMINATIONS: There are (2) examinations for this course, a mid-term exam and a final exam. The mid-term cexam overs the material in the 1st book. The final exam covers the material in the 2nd book. When you are ready to take the exam you must send me an email requesting the exam. Once you have received the exam, you will have 24 hours to complete it. When you have completed the exam, please return it to me.

GRADING: The grading scale for this course is as follows:

90-100%    = A
80-89%      = B
70-79%      = C
Below 70% = Fail

COMMUNICATION: You are encouraged to communicate with me. I am available as an instructor, facilitator, and mentor to assist you in meeting your goals for this course. Primarily, communication is through email. However, I am also available for conversation by telephone if you would like. Please keep my email address handy so that you can contact me whenever necessary. If at any time during this course you change your email address, please notify me immediately.

WRITTEN ASSIGNMENT: There are no written assignments for this course. There is a considerable amount of reading involved in this course, and I would prefer you spend your time with the textbooks learning the material.

ABOUT YOUR INSTRUCTOR: My name is Dr. Al Infande. Everyone just calls me Dr. Al. I am the Director of Human Resources for AeroThrust Corporation, where I am responsible for the entire human resources management and development function for the Company. I have been teaching at the college/university level for 15 years. I have also been in the field of Human Resources Management and Training and Development for 15 years mainly in the hospitality/cruise industry. I have earned a Bachelor of Arts in Psychology from Florida Atlantic University, a Master of Science in Human Resources Management from Nova Southeastern University, a Doctor of Education in Adult Education/Human Resources Development from Nova Southeastern University, a Doctor of Philosophy in Organizational Psychology from Breyer State University, and a Doctor of Philosophy in Counseling Psychology from Breyer State University. In addition to my academic accomplishments, I am also a Certified Hypnotherapist and
Neuro-Linguistic Programming (NLP) Practitioner. During my career, I have published several articles in the areas of adult learning, customer service, stress management, and training and development.

COURSE OBJECTIVES: Upon completion of this course, you will be able to:

1). Understand the nature of workplace negativity.
2). Understand the cast of negativists.
3). Understand how to deal with the fourteen specific types of negative employees.
4). Understand the thirty quick fixes for overcoming negativity.
5). Understand how to deal with pervasive negativity.
6). Understand the relationship between change and negativity.
7). Understand the imbalance between trust and enablement.
8). Understand how to change the organization’s norms and culture.
9). Understand the three powers of a positive attitude.
10). Understand how to manage the twenty-nine performance problems on the job.

INFORMATION: If you have any questions regarding this program, you may address them to adm@breyerstate.com. An administrative faculty member will respond to all questions.

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