Quality and Performance Improvement in Healthcare

Master of Science In Nursing Program

NRS 520


Breyer State University
Instructor: EM Garcia, RN, MSN, DNS

SYLLABUS

COURSE OVERVIEW: Welcome to the Master of Science in Nursing! You elected to major in Nursing Administration. This track will equip you with knowledge to prepare you to embark the challenges of health care delivery systems. You will be developed and cultivated to be a Nurse Administrator, Nurse Executive, Chief Nursing Officer, Director of Nursing Service, Nurse Manager, and other administrative function that directly and indirectly affects operations of patient care services.

The acuity and complexity of nursing practice in diverse settings continue to grow. As a result, Nurse Executives and Administrators are faced with challenges of varying degrees, from nursing practice issues to organizational development. To effectively and adequately prepare a confident and competent Nurse Leader, the Nursing Administration track will focus on the demands and understanding of health care environment.

Quality and Performance Improvement in Nursing and Healthcare is an integral part of a healthcare organization. Many governmental and private organizations determine compliance issues in health care delivery systems through surveys and accreditations. In order to prove that healthcare institutions fulfill standards set forth by accrediting organizations, governmental or private, quality and performance improvement initiatives or programs have to be in place in all areas of services. These initiatives and programs must have measures of success, and appropriately followed-through by the healthcare institution. As Nurse Leaders, we are given the responsibility to ascertain that creating quality and performance improvement initiatives and programs for nursing departments, as well as services that affect our units does not compromise patient care services.

The complexities of the health care delivery system challenge the nursing profession to adapt to its demands. To be successful in that endeavor, a nurse must acquire a broad knowledge in nursing leadership and management. A Nurse Leader has to be competent to tackle issues in nursing services and the associated interdisciplinary functions and generate productive results. A Nurse Leader beginner or not, is faced with convoluted concerns from various areas of patient care and management. From staffing issues to provision of care, treatment, and services problems, conflict resolutions, assessment and evaluation of competencies, needs assessment, performance appraisals, and so on. This course will enable you to demonstrate effective strategic assessment, planning, implementation, and evaluation of nursing care system and the disciplines that interact with nursing service.

TIME FRAME: This course will grant you six (6) semester hours. You are given ten (10) weeks to complete all requirements of the course. The initial date of study is the day you register for the course, or the date you notified me that your textbook has arrived. An extension is granted through a letter of excuse addressed to me.

TEXTBOOK: The following textbook is required for the course.

Book 1: The Patient Safety Handbook. Barbara Youngberg, JD, BS, MSW/Martin J. Hatlie, JD. Jones and Bartlett Publishers. 2004: ISBN # 0763731471.

You can purchase all of the textbooks here:

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» Additional Student Resources at StudyTactics

ACADEMIC METHODS OF LEARNING EVALUATION:

Assignment(s)s/Term Paper(s):

You will be given a total of eight (8) assignments for this course. You must utilize APA format, one-inch margins and double-spaced in completing these requirement(s). You are to submit your assignments via electronic mail or standard (post office, etc.) mail. For coursework, please click on the link "Assignments".

Examination:

You will be given one (1) comprehensive examination to complete this course. The examination comprises of multiple choice-type examination, and true or false-type examination. You are given three (3) hours to complete the examination.

If you are ready to take the examination, you must notify the faculty of this course to grant you official access to the examination. You may access the exam only once. You will need your student id and password to begin the examination.

Interactive Discussion:

We will meet for an interactive discussion through Breyer State University's Chat Room. Your participation and response will be graded. In this session, we will discuss challenges of your practice. A scheduled date and time will be arranged.

GRADING:

90-100%    = A
80-89%      = B
70-79%      = C
Below 70% = Fail

COURSE OBJECTIVES: Upon completion of this course, you will be able to:

1). Explore different types of clinical and non-clinical systems used in the provision of care, treatment, and services and how it affects the over-all patient care experience.
2). Identify and analyze important areas in an organization to implement performance improvement; effective utilization of assessment and the P-D-C-A model; consideration of failure-mode-effect-analysis model in health care delivery system.
3). Demonstrate your ability and skills to create your quality and performance improvement model, basing on a subject pertinent to your practice setting.
4). Focus on patient care safety and systematically improve delivery of care.
5). Investigate or examine relationship of quality and performance improvement initiatives and programs with health care outcomes.

COURSE CONTENT:

1). An Organization Development Framework for Transformational Change in Patient Safety.
2). Mistaking Error.
3). The Investigation and Analysis of Clinical Incidents.
4). atient Safety and Error Reduction Standards.
5). Applying Epidemiology in Patient Safety.
6). Health Care Literacy and Patient Safety.
7). Using a Root Cause Analysis to Analyze Issues in Safety.
8). The Successful Quality Professional: Framework, Attributes, and Roles.
9). The Role of the Risk Manager in Creating Safety.
10). Growing Nursing Leadership in the field of Patient Safety.
11). Teamwork Communications and Training.
12). Teamwork: The Fundamental Building Block of High-Reliability Organizations and Patient Safety.
13). Moving Beyond Blame to Create and Environment that Rewards Reporting.
14). Addressing Clinicians Performance Problems as a Systems Issue.
15). Advancing Patient and Health Care Worker Safety.
16). The Baldridge Approach to Patient Safety.
17). The Economics of Patient Safety.
18). The Role of Ethics in Patient Safety.
19). Handling Catastrophic Medical Error Event.
20). Disclosure of Medical Error: Liability, Insurance, and Risk Management Implications.
21). Medical Error and Patient Safety.
22). Using Best Practices in Medication Safety.
23). Patient Safety Training and New Technology.

INFORMATION: If you have any questions regarding this program, you may address them to adm@breyerstate.com. An administrative faculty member will respond to all questions.

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