Professional Experience

HERSTER’S TAX SERVICE, LLC
Partner/Member
We do complete computerized Bookkeeping and Payroll for local clients. Tax preparation for individuals, small businesses, farms, partnerships, corporations, and non-profit organizations. We are actively pursuing our IRS Enrolled Agent status. We have been operating for over 15 years.

Major Accomplishments Include:
1). Client savings by appropriately filing payroll deposits, quarterly payroll taxes, federal / state level business taxes, avoiding costly interest and fines.
2). Maintained legal requirements, manage client accounts accurately and timely.
3). Retain and increase client base through positive reputation.
4). Develop advertising, which increased client base by 47%.

KENNAMETAL INC.
Manufacturer of carbide inserts
Quality Assurance / Materials Coordinator
ISO 9000-2 Document Control Officer. Customer Returns / Stock Recalls Coordinator. Issued product waivers, deviations, and variances. Prepared various quality reports. Maintained time and attendance for department. Updated quality communications bulletin board.

Major Accomplishments Include:
1). Lead ISO Auditor, auditing ISO procedures with audit team for manufacturing process accuracy. Assuring ISO certification compliances.
2). Created Microsoft Access Database tracking Customer Returns / Stock Recalls enabling manufacturing departments to tack problem areas and make process adjustments improving customer satisfaction.
3). Created useful reports / graphs showing where the most scrap was created enabling department managers to make process decisions reducing scrap, increasing productivity, and on time delivery.
4). Team member for FMEA (Failure Mode Effects Analysis) project reducing packing errors prior to shipment, lowering the customer returns and stock recalls rate, further increasing on time delivery.

ALPHABET, INC.
Manufacturer of wiring harnesses
Visual Aid Developer
Worked in the Engineering and Design Department, creating visual aids for wire harness assembly, using computer drawing application.

Major Accomplishments Include:
1). Created electronic storage of visual aids, enabling secure records management.

ADECCO EMPLOYMENT AGENCY
Accounting
Handle assignments relating to the accounting field.

Major Accomplishments Include:
1). Adapted to required job assignment preventing disruption of workflow for the employer.

KEY BANK
Customer Service Representative
Handled daily banking transactions for customers. Answered telephone calls dealing with wire transactions and general banking questions. Offered bank products to meet the clients needs. Balanced cash drawer daily and ran required reports.

Major Accomplishments Include:
1). Maintained accurate banking transactions to assure customer satisfaction.

EDUCATION

Bachelors of Science in Accounting
with a Minor in Business Administration
Breyer State University, Birmingham, Alabama 35209, 2002

PROFESSIONAL TRAINING & SEMINARS

1). The Exceptional Assistant.
2). The Take Charge Assistant.
3). Making Sense of Workers’ Compensation.
4). How to build Powerful PowerPoint Presentation.
5). Discovering the Secrets of Microsoft Access.
6). Real World Training – Mastering QuickBooks Software.

COMPUTER SKILLS

1). Excel.
2). Word.
3). Access.
4). PowerPoint.
5). SAP Manufacturing System.
6). QuickBooks Pro.
7). Drake Tax Software.
8). Cetec Time Tracking.

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