PAT METZGER, MS

 

OBJECTIVE

Long term affiliation in an executive capacity with an organization committed to providing high quality health care services to the consumer.

Experienced in:

Healthcare Management Leadership Development

Strategic Planning Systems Evaluation

Care Management Quality Management

Medical Staff Relations Organizational Change Management

 

CAREER SUMMARY

Memorial Hermann Healthcare System August 2000 - Present

CHIEF OF CARE MANAGEMENT

Responsible to oversee the ongoing development and implementation of care management and quality management across the Memorial Hermann Healthcare System.

•  Responsible to develop and implement system wide policies and procedures related to care and quality management

•  Provide system wide support in addressing clinical appropriateness and utilization of resources employing leading practices in clinical decision making

•  Provide support to entities across the continuum of services, including Home Care, LTACH and Skilled Nursing facilities

•  Coordinate care management operations across all system facilities, and participate in monthly operating reviews at each facility to address care and quality management initiatives

•  Co-Chair the Care Management Medical Directors' Committee that addresses physician issues across the system

•  Responsible for oversight of the Patient Safety initiatives across the system and the incorporation of these activities into annual performance goals

•  Responsible for continuing education activities in care management and quality management for nursing staff, medical staff and case management staff across the system

•  Participate as an active member in the Chief Nurse Executive Council in order to better integrate the activities of case management and care delivery.

Ursuline College August 1999 - Present

Professor - Masters Program - Case Management

Responsible to provide didactic and practicuum learning experiences for masters level students in Case Management enrolled in the nursing program at Ursuline College.

Ernst and Young November 1993 - August 2000

PRINCIPAL - Healthcare Consulting Practice

Responsible to provide consulting services to a wide variety of clients and to promote and develop the healthcare practice.

•  Served as firm's service line leader and facilitator on Clinical Integration and Care Management

•  Led the team responsible for the development of the firm's Care Management methodology

•  Worked with healthcare organizations on Quality and Utilization Management initiatives

•  Participated on business transformation management projects to assist financially challenged organizations to develop processes to move them into more fiscally sound positions

•  Facilitated medical staff groups to address clinical resource utilization issues and to develop strategies to address length of stay issues and over utilization of clinical resources

Meridia Huron Hospital December 1991 - October 1993

VICE PRESIDENT - Inpatient Services

Responsible for overseeing activities related to inpatient services and for coordinating daily operation of inpatient nursing. Participate at the executive level in all budgeting , strategic planning, board activities and physician relations activities. Have served as a member of the corporate operations committee.

•  Facilitated the implementation of Cardiovascular cost reduction/revenue enhancement efforts for the Open Heart program at Huron and demonstrated improved length of stay results and cost savings

•  Led the Patient Centered Care Task Force

•  Improved overall FTE utilization and productivity for inpatient services to over 100%

•  Developed the staffing model and staffing tables currently being utilized at Meridia Huron, which were eventually adopted at the system wide level for the other three hospitals

•  Coordinated facilities renovation efforts of two inpatient nursing units

Ernst and Young August 1990 - December 1991

MANAGER - Healthcare Operations Consulting

Responsible to provide consulting services to healthcare clients and to support the marketing efforts of the firm in developing a broader client base. Conducted organizational assessments and action planning sessions to help facilitate organizational change.

•  Served as Interim Vice President of Patient Care Services to large tertiary care facility during client merger with another facility

•  Served as member of a custodian team for a hospital in receivorship with the courts and undergoing a reorganization attempt by order of the court

•  Conducted nursing care delivery system redesign at multiple hospital sites

•  Developed case management product line, coordinated readiness assessments and facilitated case management implementations in the acute care setting

Parma Hospital - Parma, Ohio June 1987 - August 1990

ASSISTANT ADMINISTRATOR - ( CNE) Nursing/Quality Review Services

Managed the daily operations of departments including: Nursing, Quality Review, Utilization Review, Social Service, Medical Records, Infection Control, Risk Management, Pre-Admission Testing, Patient Educators, Pre-Certification Center, Home Health Care, and Hospice. Coordinated quality and utilization management activities for the Medical Staff, utilizing the Interqual model. Managed an annual budget of over $35 million .

•  Reduced transcription turnaround time in Medical Records from 21 to 3 days, and reduced the outstanding patient accounts in unbilled charts by $2.5 million

•  Directed total reorganization of hospital and medical staff quality improvement programs

•  Spearheaded the expansion of the Home Care Program, tripled the annual visits and icnreased revenues from $500 thousand annually to over $2.5 million annually

•  Reduced total FTEs by 30 and saved approximately $650 thousand annually

•  Directed implementation of patient acuity and productivity monitoring tools and quality assurance system for nursing

•  Reduced management staff by 8.2 FTEs for savings of over $250 thousand annually

Maryland General Hospital - Baltimore Maryland 1986 - 1987

VICE PRESIDENT - Nursing

Managed daily operations and long range planning for the nursing department and had budgetary responsibiliity for over $20 million.

•  Reduced supplemental staffing agency bills by over $50 thousand/month by introducing the use of traveling nurses

•  Directed the implementation of patient acuity and quality systems for the nursing department

Parkview Hospital - Toledo, Ohio 1983 - 1986

CHIEF NURSE EXECUTIVE

As number one position in nursing, managed daily operations and long range planning for the nursing department with budgetary accountability for over $12 million.

•  Developed the nursing management team into self directed leaders rather than charge nurses who had no input into planning or budgeting

•  Reduced FTEs in nursing by 40 during a hospital wide reduction in force

•  Developed policy and procedure manual for the nursing department and introduced managers to the budget process

•  Initiated the first Medical/Surgical Head Nurse support group in northwest Ohio

•  Developed a revenue producing training center for CPR instruction within the Toledo community, especially serving the Toledo Police and Fire Departments

St. Vincent Medical Center - Toledo, Ohio 1978 - 1986

OPERATIONS ANALYST (1981-1983)

Coordinated the ongoing productivity review and analysis for the Nursing Department in conjunction with the hospital management engineer, and provided consulting services to contracting agencies in systems evaluation and analysis.

•  Coordinated institution-wide central transportation study for facility and contracted for same to other area hospitals

•  Conducted cost analysis and cost effectiveness studies focused on capital equipment purchases

•  Developed an acuity tool for use in the Recovery Room which measure productivity as well as provided an accurate charge mechanism for services rendered in the area.

•  Worked as a PRN staff nurse from 1983 - 1986 in order to maintain my clinical skills while working as a hospital administrator

St. Vincent Medical Center - Toledo, Ohio 1978 - 1981

Head Nurse - Medical Unit

St. Vincent Medical Center - Toledo, Ohio 1977 - 1978

Staff Nurse - Medical/ Surgical Unit

Bellevue Hospital - Bellevue, Ohio 1975 - 1977

Head Nurse - ICU/CCU

St. Francis Rehabilitation Hospital - Greensprings, Ohio 1974 - 1975

Head Nurse - Extended Care Facility

 

EXPERIENCE and CERTIFICATIONS

Certified by ABQUARP - 1997

Professor - Ursuline College in the Masters' Program in Case Management

EDUCATION

Master of Science in Health Services Administration - Central Michigan University Mount Pleasant, Michigan

Bachelor of Science in Nursing - Marillac College St. Louis, Missouri

PUBLICATIONS

The Case Manager's Training Manual - Aspen Publications (2001)